Need additional help? 

Get in touch with our Friendly Lula Hair Stylist 💖

Available Mon-Sun, 9am-5pm BST

Go back to Lula store

Lula

<p>Gently shampoo them, rinse, then apply conditioner. Rinse again and let them air dry.</p>

Gently shampoo them, rinse, then apply conditioner. Rinse again and let them air dry.

How do I wash my extensions?

Alara Hair Extension Product FAQs

I HAVEN'T RECEIVED MY ORDER CONFIRMATION EMAIL

CAN I CANCEL MY ORDER?

I HAVEN'T RECEIVED A SHIPPING CONFIRMATION

WHEN WILL I RECEIVE MY ORDER?

HOW CAN I TRACK MY ORDER?

WHY IS THERE NO INFORMATION ON MY TRACKING NUMBER?

WHERE DO YOU DISPATCH ORDERS FROM?

Lula Ordering and Shipping

LULA RETURNS POLICY

Lula Return and Exchange

How to wear the Lula™ Secret Hair Extension?

How to adjust the Lula™ Secret Hair Extension Wire?

Why Consider Lula™ Secret Hair Extensions?

Can Hair Extensions Harm My Hair?

How do I care for my Lula™ Secret Hair Extension?

Can I dye my Lula™ Secret Hair Extension?

Do Hair Extensions Shed and Tangle?

Is it necessary to have a professional apply my Lula™ Secret Hair Extension?

Is it okay to wash my Lula™ Secret Hair Extension?

Can I style my Lula™ Secret Hair Extension?

How often should I wash my Hair Extensions?

Things to Avoid with your Lula™ Secret Hair Extensions

Can I sleep in my Lula™ Secret Hair Extensions?

Is it safe to go swimming while wearing my extensions?

Is it possible to use Lula™ Secret Hair Extensions alongside my existing extensions?

Is it possible to perm my Lula™ Secret Hair Extensions?

How long can you typically expect Lula™ Secret Hair Extensions to last?

Lula Hair Extension Product FAQs

Returns Policy

Alara Hair Extension FAQs

What are Grade A Remy human hair extensions?

How do I attach the extensions using the clips?

What are the adjustable wires for?

How do I adjust the wires?

Can I wash my Alara™ Secret Extensions?

What are the ingredients in your shampoo and conditioner, and why are they good for my hair extensions?

How often should I wash my extensions?

What’s special about the shampoo and conditioner included?

Can I use the included shampoo and conditioner on my natural hair too?

Can I use heat tools on my extensions?

How should I dry my extensions after washing?

Can I swim while wearing my extensions?

How do I detangle my extensions?

How do I store my extensions when I’m not using them?

Can I dye my Alara™ Secret Extensions?

Can I sleep with my extensions on?

How long will my extensions last?

Can I wear my extensions every day?

How do I know if the clips are secure?

What if my extensions look too shiny?

Are these extensions good for all hair types?

Can I use styling products on my extensions?

How do I adjust the wires if they feel uncomfortable?

Can I curl or straighten my extensions?

How can I add volume with my extensions?

Can I use hair oils on my extensions?

How do I remove the extensions?

Are the extensions easy to put in and take out?

How do I make sure the extensions blend well with my hair?

Can I use regular hairbrushes on my extensions?

How do I wash my extensions?Updated 8 months ago